Contact Jellyforcefit
Two different contacts serve two different jobs. The website inbox, [email protected], handles pages, typos, privacy and press, and cannot see orders. The order desk, +1 (302) 200-3480 or [email protected], handles orders, tracking and refunds. Medical questions go to a clinician, not either inbox. If your jar carries a Supplement Facts panel, photograph it and send it to us.
Two contacts, two different jobs
This site runs on two separate contacts, and mixing them up is the single most common way a question stalls. One reaches the people who write and maintain these pages. The other reaches the people who can actually see an order.
[email protected] is the website inbox, staffed Mon-Fri 9:00am-5:00pm ET, and it pages, typos, privacy and press (this inbox cannot see orders). It cannot look up an order, change a shipment or process a refund, however clearly the request is written. +1 (302) 200-3480 and [email protected] are the order desk: order desk: orders, tracking, changes and refunds.
The split exists because the two jobs sit with two different teams. Whoever answers the website inbox can fix a broken link or a typo on this page, but has no access to the order system the seller runs, and no way to look up what shipped on a specific purchase. The order desk is the reverse: it can see and act on your order, but it does not edit the pages you are reading now. Sending a question to the wrong one usually means a polite reply pointing you to the other, which costs time you may not have if a refund window is closing.
Where to send each kind of question
| Your question | Who to contact |
|---|---|
| A typo, broken link or something wrong on a page | [email protected] (website inbox) |
| Privacy, data, or a request about this website | [email protected] (website inbox) |
| Press or media inquiry | [email protected] (website inbox) |
| Where is my order, or a tracking question | +1 (302) 200-3480 or [email protected] (order desk) |
| Changing or cancelling an order | +1 (302) 200-3480 or [email protected] (order desk) |
| A refund, return or the 60-day guarantee | +1 (302) 200-3480 or [email protected] (order desk) |
| A jar that looks wrong or a broken seal | +1 (302) 200-3480 (order desk), then see batch verify |
| Whether a symptom, medicine or side effect is safe for you | A doctor or pharmacist, not either inbox on this site |
That last row is deliberate, not filler. Nobody at a retailer's website inbox or order desk is positioned to tell you whether a symptom, an interaction with your medicine, or a change in your health is safe to manage with a supplement. That is a clinical question, and it deserves a clinician, especially if you take nitrates, blood pressure medicine or any heart medicine. More on when that applies is on who it's for.
The mix-ups we see most often
Emailing the website inbox about a refund
It reads and replies, but it has no order records to check against. The reply will point you to the order desk, which costs a day or two inside the 60-day window.
Calling the order desk about a page error
They can help with your order, but they do not maintain this site's pages. Send corrections to the website inbox instead, and they will be fixed faster.
Assuming one contact can see the other's records
It cannot. The website inbox and the order desk are separate systems run by separate teams, not two doors into the same filing cabinet.
What to have ready before you contact us
| Contacting | Have ready |
|---|---|
| The website inbox | The page URL, the exact text or issue you found, and, for a press request, your outlet and deadline |
| The order desk by phone | Your order ID, the email address used to order, and the kit size you bought |
| The order desk by email | The same details as above, written in the email itself rather than left for a reply to ask for |
| Reporting a damaged or wrong jar | Photos of the jar and the seal, taken before you handle it further, plus your order ID |
Having the order ID ready before you call is the single biggest time-saver. Without it, the order desk cannot pull up a specific purchase, even with a name and an email address.
Reaching us by phone or email
By phone
+1 (302) 200-3480 reaches the order desk directly: the people who can see your order, confirm a return address and start a refund. Have your order ID ready before you dial.
By email
[email protected] reaches the same order desk in writing. [email protected] is a different inbox entirely, staffed Mon-Fri 9:00am-5:00pm ET, and it pages, typos, privacy and press (this inbox cannot see orders).
Our office and the returns address
| Address | Purpose |
|---|---|
| 590 Madison Avenue, Floor 21, New York, NY 10022, USA | The Jellyforcefit office. Not a returns address, and not staffed for walk-ins |
| 1790 Broadway, Floor 11, New York, NY 10019, USA | Where physical returns are shipped, at the buyer's own cost, tracked |
These are two different addresses for two different purposes, and the gap between them trips people up more than any other detail on this page. Do not ship a return to the office address; it is a business address for this desk, not a warehouse or a returns counter, and a package sent there is not guaranteed to reach anyone who can process it. Use the returns address instead, and confirm it with the order desk before you pack a box, since a returns address can occasionally change between production runs.
Neither address accepts a walk-in visit. Everything on this site runs by phone, email, or the order desk's own checkout, so there is no storefront to show up at with a question. The full return procedure, including what to write inside the package, is on the refund policy page.
Hours and how fast to expect a reply
- Website inbox: Mon-Fri 9:00am-5:00pm ET, typically replying within a few business days
- Order desk by phone: fastest for anything time-sensitive, including a return inside the 60-day window
- Order desk by email ([email protected]): same team as the phone line, in writing, usually a little slower than a call
- Neither contact processes payments directly; card details are handled on the seller's own checkout, not by either inbox
A phone call is the fastest route for anything with a clock attached to it, since the order desk can confirm your order and next steps in the same conversation instead of waiting on an email thread. Email is fine for anything that is not urgent, or for keeping a written record of what was said, which some readers prefer for a refund request. Either way, expect the order desk to ask for your order ID before it can do anything else with your account.
The website inbox runs on a slower, more ordinary schedule, closer to a normal business inbox than a support line. A press or privacy request is not time-critical the way a return inside a 60-day window can be, so a reply in a few business days is the realistic expectation rather than a same-day one.
Send us a photo of a real Supplement Facts panel
Every page on this site says the same thing: we hold no Supplement Facts panel for this product, and we found none published. If the jar in your hands is different, a photograph is the single most useful thing a reader could send this desk.
Email a clear photo of the panel, front and back if there is one, to [email protected], along with your lot code if you can read it. We will check it against what we hold and, if it is genuine, publish it and update every page that currently says the panel does not exist. This is not a request we expect often, given what we found; it is a real one all the same.
Contact: common questions
What is the website inbox for?
[email protected] handles pages, typos, privacy and press. It cannot see orders.
What is the order desk for?
I emailed about my order and got no reply. What happened?
Check that you emailed [email protected], not [email protected]. The website inbox cannot see order records and cannot act on a refund request.
Where do returns get shipped?
1790 Broadway, Floor 11, New York, NY 10019, USA, at the buyer's own cost, tracked.
Is your office the same as the returns address?
No. The office is a business address, not a returns drop-off, and it is not staffed for walk-ins.
Can I ask a medical question through either contact?
No. Neither inbox is positioned to answer a clinical question. Speak to a doctor or pharmacist about a symptom, an interaction or anything about your health.
What should I have ready when I call the order desk?
Your order ID and the email address used to order. Without the order ID, they cannot look up a specific purchase.
My jar has an actual Supplement Facts panel. What do I do?
Email a clear photo to [email protected] with your lot code. We will check it and, if genuine, publish it.
Keep reading
Refund policy
The step-by-step return procedure and the two different inboxes explained in more depth.
Read →Batch and CoA verify
What to do if a jar looks wrong or the seal is broken, before you call.
Read →About Jellyforcefit
Who publishes this site, how the desk works, and the affiliate disclosure.
Read →Order Jelly Force from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
