Jelly Force Refund Guarantee: 60 Days From Purchase
Jelly Force comes with a 60-day refund window from the date of purchase.
Call +1 (302) 200-3480 with your order ID or email [email protected]. The buyer pays tracked return shipping, and refunds go out 3-5 business days after the return is credited.
The 60-day guarantee
60daysSixty days from the purchase date
The guarantee is a window to change your mind and get the product price back. It starts on the purchase date printed on the order confirmation, not on the date the jar arrives or the date you open it.
It applies to orders placed through this retailer. Claims go through the order desk on +1 (302) 200-3480 with the order ID, or by email.
What the window covers, and what it does not
| Covered | Not covered |
|---|---|
| A refund of the product price if you return it within 60 days of purchase | A promise about results. This is a purchase policy, not a health outcome |
| Orders placed through this authorized retailer | A statement that the product is FDA approved. It is not; no supplement is |
| The price paid for the jars, once the return is received and processed | Return shipping cost, which the buyer pays |
| A defined, published window and process | Any window past 60 days from the purchase date, on any kit size |
Read that plainly: this is a policy about a transaction, not a claim about what the product does. A refund inside the window means the money comes back. It does not mean, and was never meant to mean, that the product is medically effective or that a regulator has evaluated it. No supplement carries FDA approval, and this one does not claim to.
What a money-back guarantee is not
A 60-day guarantee tells you the seller will take the product back and refund the price within that window. It says nothing about erectile function, vitality or any other outcome, and it is not evidence that the product works. Marketing language that treats a money-back guarantee as proof of effectiveness is not describing what the guarantee actually does.
It is also not FDA approval, and no dietary supplement carries FDA approval to treat, cure or prevent anything. "Dietary supplement, not a drug" appears on the label for a reason: FDA does not pre-approve supplements the way it approves medicines, and a refund policy from the seller has nothing to do with that regulatory process.
How to claim the guarantee
Call or email within 60 days of purchase
+1 (302) 200-3480 is the fastest way, and the order desk will ask for your order ID. Email works too, at [email protected], though a call gets a faster answer.Have your order ID ready
It is printed on the order confirmation email. Without it, the order desk cannot look up the purchase.Get the return address and any reference number
Returns go to 1790 Broadway, Floor 11, New York, NY 10019, USA. Ask the order desk to confirm anything else they want included with the package.Ship it back tracked, at your own cost
The buyer pays return shipping. Use a tracked service and keep the receipt; a package that cannot be tracked cannot be proven to have arrived.Wait for the refund to process
3-5 business days after the return is credited, then 5-10 days to show on the card, once the return is received.
Claiming by phone or by email
By phone
+1 (302) 200-3480 is the order desk: the people who can actually see your order, confirm the return address, and start a refund. Have the order ID ready before you call.
By email
[email protected] reaches the same order desk in writing. Include your order ID and the email address you used to order. This is different from the general website inbox, which cannot see order records at all.
The window against kit size
| Kit | Days supplied at one a day | 60-day window | Days past the window |
|---|---|---|---|
| 2 Jars | 60 | 60 days | 0 |
| 3 Jars | 90 | 60 days | 30 |
| 6 Jars | 180 | 60 days | 120 |
The window is the same length on every kit: sixty days from the purchase date. What changes is how much of the kit that window actually covers. The two-jar kit supplies sixty days, so the window and the supply line up almost exactly. The six-jar kit supplies a hundred and eighty days, a hundred and twenty of them past the window, so two of its six jars are typically still sealed on the day the guarantee closes.
That is worth deciding on before buying the largest kit as a first purchase, not after. More on that trade-off is on the pricing page.
Partly used jars
The guarantee describes returning the product; it does not describe a specific rule for a jar that has been partly used, and no such rule is published anywhere we could find. If some gummies have already been eaten from a jar, say so plainly when you call the order desk on +1 (302) 200-3480 rather than assuming either outcome. The order desk decides how a specific claim is handled, and this page is not going to invent a policy on their behalf.
What is published and consistent: the claim must be made within 60 days of the purchase date, the buyer pays return shipping, and the return goes to the New York address given above. Anything beyond that, for a partly used jar, is a question for the order desk directly.
What tends to make a claim harder
- A claim made more than 60 days after the purchase date
- A return shipped without contacting the order desk first, since they need to confirm the return address and any reference details
- A return shipped untracked, with no way to prove it was sent or that it arrived
- An order placed through a marketplace reseller or an unverified ad, rather than through this authorized retailer
If an order came from somewhere other than this retailer, its refund terms are whatever that seller published, not the 60-day window described here. See where to buy for why that distinction matters.
Return shipping, and what to include
The buyer pays return shipping, and it is worth using a tracked service rather than ordinary untracked mail. A tracked return gives you proof the package was sent and proof it arrived, which matters if there is ever a dispute about whether a return was received.
Returns travel to 1790 Broadway, Floor 11, New York, NY 10019, USA. Include your full name, email and order ID inside the package, since the outer label alone may not be enough for the return to be matched to your order once it arrives.
Refund timing
Once a return is received and processed, refunds show 3-5 business days after the return is credited, then 5-10 days to show on the card. That second stretch is the bank or card issuer posting the credit, not something the order desk controls directly, so a refund that has been processed on the seller's end can still take several business days to appear on a statement.
The window itself does not change with kit size. Sixty days from purchase is the same on a two-jar order and a six-jar order. A larger kit supplies more days than the window covers, which is worth weighing before choosing a kit; that trade-off is covered on the pricing page.
If a card statement does not show the refund after both windows have passed, the order desk is still the right place to ask, since they can confirm whether the return was received and when the refund was actually issued on their end. A processed refund and a posted refund are two different steps, and the gap between them is normal rather than a sign something went wrong.
The procedural version
This page covers what the 60 days is for and what it is not. The step-by-step mechanics of a return, including exactly what to write on the package and how a chargeback differs from a refund claim, live on the refund policy page. Read that one before packing a box.
Guarantee: common questions
How long is the Jelly Force guarantee?
Sixty days from the purchase date printed on the order confirmation.
Does the guarantee cover results, like improved performance?
No. It covers a refund of the product price if you return it in time. It is a purchase policy, not a claim about outcomes.
Is Jelly Force FDA approved because of the guarantee?
No. No dietary supplement is FDA approved to treat, cure or prevent anything, and the money-back guarantee has nothing to do with FDA approval.
How do I claim the guarantee?
Call +1 (302) 200-3480 with your order ID, or email [email protected]. The order desk will confirm the return address and next steps.
Who pays for return shipping?
The buyer. Use a tracked service and keep the receipt.
How long does the refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, starting once the return is received and processed.
Does a bigger kit get a longer guarantee window?
No. The window is 60 days from purchase on every kit size, regardless of how many jars it contains.
Can I email the website contact address to claim a refund?
Use [email protected] for the order desk, not [email protected], which is the general website inbox and cannot see order records.
Keep reading
Refund policy
The step-by-step procedure, chargebacks, and the difference between the website inbox and the order desk.
Read →Pricing
The three kits and why the 60-day window does not stretch to match a 180-day kit.
Read →Shipping
Where orders ship from, tracking, and what to do about a damaged parcel.
Read →Order Jelly Force from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
