The Jelly Force refund policy, step by step
To get a Jelly Force refund, contact the order desk within 60 days with your order ID, pack the jars with your name and email inside, and ship them tracked to New York at your own cost. Refunds show 3-5 business days after the return is credited, then 5-10 days to show on the card once received. The website inbox cannot see orders; use [email protected] instead.
How a Jelly Force refund actually works
The guarantee page explains what the 60-day window is for. This page is the procedure: the exact steps to return a Jelly Force order, what to put in the box, how long each stage takes, and who can actually see your order.
Every step below runs through the order desk, +1 (302) 200-3480 or [email protected], not the general website inbox.
Step by step
Contact the order desk within 60 days of purchase
Call +1 (302) 200-3480 or email [email protected]. Do this before packing anything; the order desk confirms the return address and any reference details for your specific order.Give your order ID
It is on the order confirmation email. Without it, nobody can pull up the order to start a return.Pack the jars and a note with your details
Include your full name, the email address used to order, and the order ID inside the box. An outer shipping label alone is not always enough to match a return to the right order.Ship to the returns address, tracked, at your own cost
1790 Broadway, Floor 11, New York, NY 10019, USA. Use a tracked, insured service and keep the receipt and tracking number until the refund shows.Keep the tracking number until the refund appears
It is your proof the package was sent and that it arrived, if the order desk needs to confirm either.Wait for confirmation, then the refund
3-5 business days after the return is credited, then 5-10 days to show on the card, starting once the return is received and processed.
What to put in the package
- Full name and the email address used to place the order
- Order ID from the confirmation email
- The jars being returned
- A brief note saying why, if you want the order desk to have context (not required, but helps if anything needs following up)
What not to send: payment details of any kind. Nobody at the order desk needs your card number to process a refund, and a returns package is not the place to include one.
Timings, stage by stage
| Stage | Typical timing |
|---|---|
| Contacting the order desk | As soon as possible, and always within 60 days of purchase |
| Shipping the return | At the buyer's own pace, using a tracked service; the sooner it ships, the sooner it can be received |
| Return received and processed | Depends on tracked transit time, which the order desk cannot control |
| Refund issued after processing | 3-5 business days after the return is credited |
| Refund posted to your card | 5-10 days to show on the card |
Two separate clocks are running here: how long shipping the return takes, which is the buyer's to control by choosing a fast tracked service, and how long the seller and the bank take once it arrives, which the buyer cannot speed up. A refund that has already been issued on the seller's end can still take several business days to show on a statement.
Partly used jars
No published policy sets a specific rule for a jar that has already been partly used, separate from an unopened one. If some gummies are gone from a jar you plan to return, say so when you contact the order desk rather than leaving it out. The order desk decides how a specific claim is handled; this page describes the general steps, not a rule this desk has invented for partial use.
What stays the same regardless: contact within 60 days of purchase, tracked return shipping at the buyer's cost, and the package going to 1790 Broadway, Floor 11, New York, NY 10019, USA. Tracking your outbound shipment matters here the same way it matters for an incoming order; see the shipping page for how tracking works on this site's orders.
Chargebacks
A chargeback is a dispute filed with your card issuer or bank, outside the seller's own process entirely. It exists for cases like fraud or a charge you never authorized, not as a substitute for contacting the order desk about a return.
Filing a chargeback instead of going through the steps above skips the process the seller has actually set up to handle it, and it can also take longer and complicate an otherwise straightforward refund, since the card issuer's investigation runs on its own timeline, separate from the seller's. If the order is legitimate and the issue is simply wanting a return, the order desk on +1 (302) 200-3480 is the faster and more direct route.
Chargebacks are the right tool for genuinely unauthorized charges. For everything else covered on this page, a return through the order desk gets to the same result with fewer moving parts, and it avoids a bank-side dispute that can take longer to close than the refund itself would have.
Common snags, and what they usually mean
Package returned as undeliverable
Confirm the returns address with the order desk before shipping. An address copied from an old email or a different page can be out of date.
No response after emailing
Check that you emailed the order desk address, not the general website inbox. The two go to different teams entirely.
Refund shows less than expected
The guarantee refunds the product price. It does not include the return shipping the buyer paid, which is not refunded separately.
60 days has already passed
The window is fixed from the purchase date and is not published as extendable. Contact the order desk regardless; they can tell you definitively whether your specific case still qualifies.
Why the order matters
None of these steps are unusual for a mail-order return. What makes them worth writing out in full is how much a missed step costs inside a 60-day window: an email sent to [email protected] instead of the order desk, or a return shipped without an order ID inside, can burn days of the window before anyone even realizes the request has stalled.
The guarantee itself, including what it does and does not promise, is on the guarantee page. This page is only the mechanics of using it. If the order in question did not come from this retailer in the first place, the terms here may not even apply; see where to buy for why the seller behind an order changes what a refund claim can actually get you.
The website inbox versus the order desk
| Contact | What it can do | What it cannot do |
|---|---|---|
| [email protected] (website inbox) | Answer questions about pages, typos, privacy and press | See any order, process any refund, or look up an order ID |
| [email protected] or +1 (302) 200-3480 (order desk) | Look up your order, confirm a return address, process a refund | Edit content on this website |
This distinction causes more confusion than almost anything else on this site. The website inbox, [email protected], is staffed Mon-Fri 9:00am-5:00pm ET and reads pages, typos, privacy questions and press requests. It has no access to order records and cannot process a refund, however clearly the request is written.
The order desk, +1 (302) 200-3480 and [email protected], is the only place that can see your order and act on it. If a refund request goes to the wrong inbox, expect a reply pointing you to the order desk rather than a refund, which costs time inside the 60-day window. Start with the order desk.
Refund Policy: common questions
What are the exact steps to get a refund?
Contact the order desk within 60 days with your order ID, pack the jars with your name, email and order ID inside, ship them tracked to the New York returns address at your own cost, and wait for the refund to process.
What should I write inside the package?
Your full name, the email address used to order, and your order ID. Skip payment details entirely.
How long does a refund take?
3-5 business days after the return is credited, then 5-10 days to show on the card, once the return is received and processed. Shipping time before that is on the buyer's own tracked service.
What if I already used some of the gummies in a jar?
No published rule treats a partly used jar differently from an unopened one. Mention it when you contact the order desk and they will advise on your specific case.
Should I file a chargeback instead of requesting a refund?
Only for a charge you did not authorize. For an ordinary return, contacting the order desk directly is faster and simpler.
Can I email the website contact address for a refund?
No. [email protected] cannot see orders. Use [email protected] or call +1 (302) 200-3480 instead.
Do I need to pay for return shipping?
Yes. The buyer pays return shipping. Use a tracked service and keep the receipt.
Where do returns get sent?
1790 Broadway, Floor 11, New York, NY 10019, USA.
Keep reading
Order Jelly Force from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $49 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
